Quote Terms and Conditions
1. COURSE BOOKINGS
Bookings may be made online, by email, letter or phone. Telephone bookings should be confirmed in writing where requested.
2. PROVISIONAL BOOKINGS
To register interest in a course, a provisional booking may be taken pending a deposit or payment as below but this will not guarantee your place on the course. Bookings secured as in Section 3, 4 and 5 have priority over provisional bookings. Provisional bookings will only be held for a maximum of 72 hours.
3. PAYMENT TERMS
Our standard payment terms require either full payment or a 20% deposit of the total price taken at the time of booking to secure your course place unless otherwise agreed. The remaining balance will become due no later than 28 days from the commencement of your course. Where bookings are made within 28 days of the first day of your course full payment will be required at the time of booking. Payment can be made by credit/debit card or BACS.
4. PAYMENT BY EMPLOYER
A course place will be held as a provisional booking until credit checks have been performed. Should these be successful your course place will be confirmed and an invoice will be sent to your employer. Please quote purchase order numbers where applicable. Our standard credit terms for account customers are 7 days from date of invoice. Should your employer be unsuccessful during a credit check we will provide a proforma invoice and payment will be required before your course to confirm your booking.
5. PAYMENT BY ENHANCED LEARNING CREDITS (ELC) (AVAILABLE TO MOD PERSONNEL)
Please contact us prior to making your claim to ensure that your chosen course is still available. Once we have registered your interest we will provisionally book your place while your claim is processed by the Enhanced Learning Credits Administration Services (ELCAS). As soon as you have received your Claim Authorisation Note (CAN) you should present this to us at your earliest convenience and pay your 20% personal contribution. Under the terms of the ELC scheme we will only be able to confirm your place on the course once you have presented your CAN and paid your contribution. For further details on the claims process please contact us or refer to your education office.
Should circumstances mean that you need to transfer to another course the following charges will apply, dependent on the notice given:
- First transfer, made more than four weeks prior to the course start date – no charge
- Any additional transfers or first transfer made within two to four weeks notice – 25% of the course fee
- Any transfer with less than two weeks notice – 50% of the course fee
- All transfers must be taken within a period of six months.
Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:
- More than four weeks prior to the course start date – no charge
- Two to four weeks prior to the course – 50% of the course fee
- Less than two weeks prior to the course – full fee
Please note: Cancellation must be made in writing by post or email and received by the due date.
If you do not attend a course, and you have not previously informed us, the full course fee remains payable and non-refundable.
9. LATE ARRIVALS / MISSED SESSIONS
If you arrive late for a course or absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skills in the time remaining. In all such cases, the full course fee remains payable. To conform with the qualification requirements for statutory certificates, attendance at all sessions is mandatory.
Certificates are provided for successful completion of training/assessment as appropriate and are supplied only following full settlement of course fees. Where a candidate is referred and a secondary assessment is required, additional fees may be applicable.
11. UNFORSEEN CIRCUMSTANCES
On occasions, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.
All course fees are subject to the current VAT at the prevailing rate (valid exemptions only).
13. DISTANCE SELLING REGULATIONS 2000
We abide by the applicable elements of the Distance Selling Regulations 2000.